Sollae Cloud is an IoT solution provided by Sollae Systems that paves the way for real-time monitoring, remote controlling, and managing of sensors and equipment connected with Sollae IoT Gateway devices.
What does Sollae Cloud offer?
Quick and easy way to collect data from sensors and equipment
Monitor data in real-time
Control relay output from anywhere
User-defined event and schedule
Event-based output port control
Alarm notifications
A secure and reliable IoT solution
Sollae Cloud's Web Application
Easy to use and customize the user interface
Visualize real-time data via various kind of widgets and themes
Provide management functions such as monitoring, controlling, configuration, etc., all the things you need to work with Sollae IoT Gateway devices remotely
Responsive design, support mobile, tablet, and PC web browsers
Allow multiple access for each account
Support Graphical Editor for designing User Interface
For better user experiences, it is always recommended to upgrade your web browser to the latest versions.
Supported browsers
Desktop
Chrome version 43 and above
Firefox version 57 and above
Safari version 9 and above
Internet Explorer version 10 and above
Microsoft Edge version 12 and above
Mobile
Chrome for Android (Android 5 and above)
Safari/Chrome for iOS (iOS 7 and above)
On mobile browsers, you can enjoy major features similar to the desktop version. Note that, currently, the sound effect for
Alarm is not supported on mobile browsers. To fully experience all functions of Sollae Cloud Web application, it is preferred to access from desktop browsers.
To use Sollae Cloud service, you need to add a valid Sollae device to your ownership by registering it under your account.
Sollae devices are equipped with analog input, digital input, and digital output ports. They are meant to be a bridge between users and the IoT equipment, in that they interface with sensors/equipment on one side and exchange data with Sollae Cloud on the other side.
Sollae IoT Gateway
SIG-5561: Temperature Gateway (1 x Analog Output)
SIG-5601: 4 x Analog Input, 4 x Digital Input, 4 x Digital Output
A Client ID is a unique key value used to identify a Sollae device. In order to register a device to Sollae Cloud, you need to get its Client ID beforehand.
Get the device's Client ID by using
spFinderRefer to the device's user manual to connect your device with spFinder. Normally just plug the LAN cable into a Sollae device and then Search it in your Local network.
From spFinder window, select the Sollae device you wish to register.
Navigate to the Security tab and copy the device's Client ID.
Due to the ownership security concern, we recommend you keep the Client ID of your devices private.
Click Register Device button
Enter/paste(Ctrl+V) the device Client ID you got and then click Register Device.
You can view the list of devices that are successfully registered under your account.
A device can only be under the registration of a single account at a time. It is possible to access one account from multiple places simultaneously. The maximum number of simultaneous access = The number of your registered devices + 2. For example, if your account has 3 registered devices, it allows up to 5 access simultaneously. Once a device is registered, if you wish to change its ownership to another account, firstly you need to
deregister it from the current account.
Select the device you want to deregister
Toggle the management view of a device by clicking on a row in the Device List table.
Click Deregister button inside the device management view
Click Remove Ownership to confirm your decision.
The unregistered device will be removed from your device list, and no longer under your management. Except for the device-stored configurations, all the related settings for the device will be deleted. Once a device is successfully deregistered, you can
register it with any account, including the ones that it has been deregistered from.
Please keep in mind that Sollae Cloud communicates and exchanges real-time data with the web app via MQTT protocol over WebSocket. Due to the characteristics of WebSocket on browsers, especially on mobile devices, if the browsing web app is not kept as an open window, the WebSocket session tends to be shut. The browser may not receive any MQTT message when it happens, thus the displayed data may not be updated in real-time. If the situation lasts for minutes, it may cause MQTT connection loss with our server. We can list some example cases:
When the screen is locked.
When you switch to another app on a mobile device.
In case your web app is disconnected from our MQTT server, all the web app functions such as remote controlling, managing, and monitoring will be unavailable. To continue, simply reload the web app to establish a fresh MQTT session with the server.
Main window
The main window for monitoring and controlling. All devices registered under your account will be shown here. You can watch the real-time data and manually send the control commands.
Components of a device dashboard
Connection state indicator: Demonstrate the connection state of the device. Gray color means not connected, red means connected. Note that when your web app is disconnected from our MQTT server, all the indicators will turn gray even if your devices are still connected to Sollae Cloud.
Device Description Panel: Display the
device description. If the description is yet to set or set to empty, the device's MAC Address will be shown.
Device Setting Button: Enter the setting page for a device. This is not accessible when the device is disconnected from Sollae Cloud.
Device Expand Button: Expand view of a single device.
Device Dashboard Panel: Contain the visualization of all individual ports of the device. Each port visualization, or we can refer to as a port widget, consists of a port name label, port description, event/action/alarm/schedule indicators (only turn up if you enable event/action/alarm/schedule for the port), and the data visualization for this port.
![]()
Expanded window
An expanded layout and view of a single device and its ports. This window can be opened from the Dashboard page, by clicking on the Device Expand button, or a port widget.
The expanded view can also be entered from a direct URL:
https://cloud.sollae.com/dashboard/MAC_ADDRESS[/PORT_NAME]
For example, a device with MAC Address 0030f9000001 can be accessed from:
https://cloud.sollae.com/dashboard/0030f9000001 or
https://cloud.sollae.com/dashboard/0030f9000001/ai0 to view the particular port AI0.
In the expanded window, the device dashboard is always displayed in Normal View, and center-aligned.
Device List
This page displays the list of registered devices. On this page, you can register a new device, view the detailed information of an individual device, deregister.
List of User Preference
Alarm Sound (only available on desktop browsers)
Desktop Dashboard Theme
Mobile Dashboard Theme
Language
Timezone
Show Confirmation Dialog
Toast Messages
Alarm Sound
Turn On: Enable/disable alarm sound function in the current browsing session.
Sound Files: Choose from the list of available sound files. A sound preview button is also available.
Repeat: Sound will be played only once or repeatedly starting from when an alarm-set event occurs until it is ceased.
Ask for permission on session start: This option is to ensure that the sound effects are always available for alarm. Due to the policy of many browsers, in a browsing session, user interaction is required as consent to play audio. If set, a pop-up dialog will appear on every session's start to confirm alarm sound permission.
Desktop Dashboard Theme
Select the dashboard theme for desktop view. You can choose one among Normal View, Compact View, and Simple View.
Center Align: Set the alignment of the widgets in a device dashboard.
Mobile Dashboard Theme
Select the dashboard theme for mobile view. You can choose one among Normal View, Compact View, and Simple View.
Language
Choose your display language. Currently, Sollae Cloud supports English and Korean.
Set your working timezone. The operation of the
scheduling feature relies on this. By default, UTC timezone (Coordinated Universal Time) is used.
Show Confirmation Dialog
Alarm Effects Dismissal: Show/hide the confirmation dialog when a user clicks on an alarm icon of a port widget to dismiss its existing alarms' effects. If unset, there will be no confirmation dialog as the alarm effects are dismissed immediately.
Counter Value Reset: Show/hide the confirmation dialog when a user clicks on a counter RESET button of a digital input widget. If unset, there will be no confirmation dialog as the command is sent immediately.
Output Command Control: Show/hide the confirmation dialog when a user clicks on a control button of a digital output widget. If unset, there will be no confirmation dialog as the command is sent immediately.
Toast Messages
Disable Notification Messages: A Notification message indicates a system notice or successful operations. By default, after showing up, the Notification messages automatically disappear in a few seconds. If set, no Notification message will show up.
Auto Close Warning Messages: A Warning message indicates an invalid user request. By default, after showing up, Warning messages need to be closed manually by users. If set, the Warning Messages will disappear automatically.
Auto Close Error Messages: An Error message indicates a system issue or failed operations. By default, after showing up, Error messages need to be closed manually by users. If set, the Error Messages will disappear automatically.
Quick-access Preferences
You can also view and change essential preferences from the top-right menu. Click on the user account icon to toggle this view.
All the preferences in Sollae Cloud web app (e.g. language, timezone, etc.) are only meant for Sollae Cloud, and completely independent with Google preferences.
This page is used to configure an individual device and its ports. It can be accessed via Device Configuration button or setting shortcut buttons.
Setting via web app is only available for the devices that are being registered and connected to Sollae Cloud, so please make sure a device is connected before configuring its parameters.
In this section, we use the notations below to classify setting parameters:
Common parameter.
Available for Analog Input.
Available for Digital Input.
Available for Digital Output.
Device Setting Categories
General
Device
Widget
Event
Action
Schedule
In this document, we use the term HIGH/LOW to refer to the logic state. When you monitor the state of Sollae digital I/O devices via spFinder, you can see the state HIGH is indicated by value 1 and the state LOW is indicated by value 0.
For common use, the logic HIGH and LOW could be otherwise known as the state ON and OFF respectively. However, for the digital output port, this is decided by your configuration on
Relay Mode Theme.
View and configure the common setting for a device.
Device Model: Display device model. This field is read-only.
MAC Address: Display device MAC Address. This field is read-only.
Device Description: Use to indicate the device within Sollae Cloud web app. If no description is available, the MAC address will be used. When a device is registered, it looks up the device-stored description that has been set on the device via spFinder, and uses this as the initial value. Any modifications afterward via web app are separate from the device-stored description.
Specify the working parameters of each port in a device.
![]()
![]()
![]()
Port Description: Used to indicate an individual port in Sollae Cloud.
Analog Input Mode: Display the setting for analog input mode of the port. For typical Sollae devices, there are three analog input modes available, including voltage (0 ~ 5V), current (4 ~ 20mA), or current (0 ~ 20mA).
![]()
Valid Time (ms): Debounce time for the input port. In order for the input signal to be considered as a valid signal, it must last longer than this period. The default value is 100 (unit: millisecond).
Counter Type: Set the counter for the number of rising/falling edges, or both, on the input signal. The default value is Rise.
Counter Direction: Count up or count down. The default value is Count Up.
Default Counter Value: The value at which the digital input port starts to count after the device booting up. The default value is 0. In case you set the Counter Direction to Count Down, you also need to set the Default Counter Value to non-zero.
Fail-safe Mode: Display the setting for Fail-safe mode of the port. If enabled, when the MQTT connection with Sollae Cloud is lost, the output port is set to LOW. It is expected to have a delay before a connection loss is detected, as the network timeout needs to be passed. It may take around a minute for Sollae devices to enter the Fail-safe mode after the connection loss happens.
Some setting parameters in this category are locally stored on Sollae device memory. If any of those parameters are changed, the device's MQTT connection is required to be restarted. This means the said device will be disconnected from the cloud for a while during the setting update process. Also, for each digital input port, its counter value will be reset to the Default Counter Value. Please consider this to avoid possible issues or disruptions within your system.
Besides, due to the device stability concern, Analog Input Mode and Fail-safe Mode are made to be read-only on the web app. These parameters can be configured using spFinder.
Create a user-defined event by specifying the operating condition on a port. In Sollae Cloud, an event is termed to occur when its defined condition is met. During device operation, each time the condition of an event turns from unmet to met, it will be counted as one occurrence of the said event. When the condition of an event turns from met to unmet, we say that the event has ceased.
Available events
When the analog value falls to a value equal to or lower than the Set Value
When the analog value rises to a value equal to or larger than the Set Value
When the input state changes from ON to OFF
When the input state changes from OFF to ON
When the counter value turns to a value equal to or lower than the Set Value
When the counter value turns to a value equal to or larger than the Set Value
When the output state changes from ON to OFF
When the output state changes from OFF to ON
![]()
![]()
![]()
Configuration parameters
Event Enable Switch: Enable or disable the event. Only available for the existing events that have been saved.
Event Condition: Specify the port operating condition for an event.
Event Title: Your brief description of the event.
Alarm Enable Option and Alarm Indicator: Set/unset alarm notification for an event. If set, there will be alarm effects every time this event occurs. You can click on the Alarm Indicator to stop the alarm effect.
Event Remove Button: Delete the event.
Action Panel: Click to expand/collapse the Action configuration menu. Also, the number of actions that will be triggered when this event occurs is displayed here.
Action List: Show the list of configured actions that will be triggered when this event occurs. You can edit/remove the existing actions.
Add Action Button: Define new action that will be triggered when this event occurs.
Add New Button: Create a new event on the port.
Click Add New to create a new event.
In the Event configuration window, you can define the event parameters, edit/remove an event or enable/disable existing ones. Remember to save the setting to Sollae Cloud to apply the changes you made.
If you wish to control output ports when an event occurs, you can set the actions to be triggered. Click on the Action Panel to toggle the action configuration window.
Click Add Action to create a new action for an event. A window to configure a new action will be popped up. You can configure the output digital port/device as the target, and set the control command parameters for the action. The valid range for Delay is 0 ~ 1800, and for Pulse Width is 1 ~ 1800 (unit: second).
You can add/edit/remove actions in an existing event or a newly created one. All the actions set for an event will be executed when the event occurs.
While most of the Event Condition parameters are self-explanatory, it is worth mentioning that there is an additional parameter for the analog input port's event, called Tolerance. In real applications, analog input value tends to vary continuously, thus it may fluctuate around the Set Value of an event multiple times, causing an unexpected number of event's occurrences. Setting the Tolerance parameter may help to deter this chattering effect.
When the event is conditioned as the Analog Value rises above a Set Value: An event is considered to have occurred if the Analog Value rises from lower than, to equal to or greater than, the Set Value. Once an event occurs, its current occurrence ends, or in other words, it is ceased, only if the Analog Value falls to lower than Set Value(- Tolerance).
When the event is conditioned as the Analog Value falls below a Set Value: An event is considered to have occurred if the Analog Value falls from greater than, to equal to or lower than, the Set Value. Once an event occurs, its current occurrence ends, or in other words, it is ceased, only if the Analog Value rises to greater than Set Value(+ Tolerance).
An event will be re-evaluated each time the data is updated. By default, the analog data is updated every 5 seconds.
The Analog Value always lies within the Scaling Range. Depending on the configuration, an event will be ceased only if the Analog Value turns to lower than Set Value(- Tolerance), or greater than Set Value(+ Tolerance). To make a valid event for analog ports, the Scaling Range's boundary needs to be taken into account when configuring the Set Value and Tolerance.
Currently, the supported actions are to control your Sollae devices' relays, thus actions will be unavailable if you do not have any Sollae digital output device registered under your account.
View the list of existing events and actions they may trigger on a port. This feature is only available for the digital output ports.
The Action page is for viewing-only. The items, which include the descriptions for trigger event/target action, are displayed and grouped by trigger devices.
Each item listed here also provides shortcut access to the configuration page of the trigger event.
To edit/remove an existing action, you can click on the displayed item to move to the Event page accordingly.
In order to configure an event-based action for an output port, you need to determine which event you wish to be the trigger. The trigger event can belong to any of your registered devices. Visit the
Event configuration page of the trigger device to set up the action.
Set up a schedule for scheduled automation. This feature is only available for the digital output ports.
Click Add New to create a new schedule. A window to configure a new schedule will be popped up.
Configuration parameters
Day of the Week: Set the days of the week for the schedule.
Time (hour, minute): Set the time for the schedule.
Repeat Weekly Option: If set, the schedule will be executed weekly. If unset, it will only execute once, and you can choose only one day of the week for the schedule.
Control Command: Specify the command you want, among turning on/off, toggle or generating a pulse on the output. The valid range for Delay is 0 ~ 1800, and for Pulse Width is 1 ~ 1800 (unit: second).
Click OK to proceed. Click Cancel to discard.
In the Schedule configuration window, you can remove a schedule or enable/disable existing ones. If you want to edit an existing schedule, just click on it to open the configuration window. Remember to save the setting to Sollae Cloud to apply the changes you made.
The operation of schedules uses Sollae Cloud's
timezone. Remember to set the working timezone for Sollae Cloud in advance.
It is advisable to avoid making different schedules that have time overlap during their executions. If you set several schedules to be taken place at a time, then the later-set schedules' execution will override the previous ones, and that may cause unexpected behaviors for your application. You can refer to the
Multi-controlling for more details.
Sollae Cloud already offers users a plug-and-play solution to monitor and control their devices via a dashboard. Now, Sollae Studio provides a more customizable and flexible solution, in which users can design custom UI to monitor and control their Sollae devices. Besides, with the Share function, the monitoring and controlling features are sharable between users.
The interface
Users can create, view, edit, delete or share their studio, as well as view or remove the shared studio from their list.
My Studio: Studios created by yourself. You can create new, view, edit, delete and share the existing studios in this section.
Studio Shared with me: All the studios that have been shared with your account. You do not have permission to edit the studios in this section. Removing a studio here simply means excluding yourself from the list of user accounts that have been granted permission by its author to access it.
The Editor Mode is where you create your designs for the user interface, and set up monitoring/controlling configuration for the devices.
In the Editor Mode, you can add/remove/edit pages and items, resize, change the position, and do many other things. You can use Editor Mode to design a UI that is fit to be accessed from other screen sizes.
You can enter Editor mode by clicking Create New button, or the Edit button on one of your existing studios. Note that, for an existing studio, only its author can enter Editor mode.
It is recommended to access the Editor Mode from a modern desktop browser. You may use the latest releases of Chrome, Edge, Firefox, or Safari.
The minimum requirement for the browser screen size to the enter Editor Mode is 800px width and 500px height.
Launch and interact with the studio designed by you or shared with you.
First, a studio is created in the Editor Mode, which should be done on a modern desktop browser. After that, it can be viewed from any browser supported by Sollae Cloud, including mobile browsers. You can then interact with a highly customized UI to monitor and control your system. For better user experiences, we suggest that you access the Viewer Mode from modern browsers.
The Alarm function is supported in Sollae Studio. When an alarm set for a port occurs, the widget linked to the port will have a blink effect. You may also click on the blinking widget to dismiss the alarm.
You can share your studio with other Sollae Cloud users. Before sharing a studio with your colleagues/friends, make sure they have a valid Sollae Cloud user account. A valid Sollae Cloud user is an account that has been already signed in to Sollae Cloud, thus agreeing with our Terms of Use. Click the Share button on your existing studio to update the sharing setting.
Note that, after a device is set to be monitored/controlled via a studio, the permission to monitor and control it will be granted to those who you share the studio with. You can add or remove a user from the share list of your studio at any time.
The Alarm function works in a shared studio. If the author set up alarms for a port in a shared studio, anyone who has the studio shared with them can be alarmed when an event on the port occurs.
Those who have a studio shared with them are not able to enter the Editor Mode of the shared studio, thus they can not make any modifications. They can give up their view permission for a studio, by which the studio will be removed from their Studio Shared with me list. The Edit/Delete permission is given solely to the author of the studio.
Each studio can be shared with up to 20 users.
In Sollae Studio workspace, there are three categories of elements. The first category is studio, the second is page, and the third is item. A studio may consist of many pages, and within a page, there are items attached to it.
As an example, let's say you want to monitor your office using your sensors. You can create a studio for this application, in which the monitor screen of each office room is equivalent to a page. On each page, you can use items to design UI, and link them with the sensors to build up a monitor screen.
Studio
A studio is built from pages and items. You can change the name of studio, and add pages and items to it in the Editor Mode. You can also share your studio with your friends and colleagues.
The maximum number of studios you can create = The number of your registered devices + 2.
Page
You can update the size, change the name, or add a background image to a page. On a page, you can add, edit and remove items.
The maximum number of pages per studio is 20.
Item
There are several types of items that enable you to make up your own design. An item must be attached to a page. Adding an item to a studio means adding it to a page within the studio. In the Editor mode, you can change the style, position, and layer of the items.
Line
Rectangle
Triangle
Ellipse
Text Box
Button
Analog Input Widget
Digital Input Widget
Digital Output Widget
The maximum number of items per page is 200.
Currently, Sollae Studio does not support image items. Instead of that, you can add a background image to a page.
Items are primitive components to make up pages and studios. You can use items to build up UI, and link them to the Sollae device ports for remote monitoring/controlling functions.
Basic items
Used to design the detailed layout and user interface.
Line
Rectangle
Triangle
Ellipse
Text Box
Button
Like a basic item, Button can be used to create the layout and user interface. It also supports sending control commands, similar to a digital output widget.
Analog Input Widget
Used to link with analog input ports for real-time monitoring feature. There are four widgets available for analog input, and you can choose the widget you want for your application.
Horizontal Progress Bar
Vertical Progress Bar
Circular Progress Bar
Text Widget
Digital Input Widget
Used to link with digital input ports for real-time monitoring feature. There are two widgets available for digital input, and you can choose the widget you want for your application.
Digital Output Widget
Used to link with digital output ports for real-time monitoring and remote control feature. There are three widgets available for digital output, and you can choose the widget you want for your application.
Output LED: Used to display the state of a digital output port. Click on the LED to toggle the state.
Horizontal ON&OFF
Vertical ON&OFF
Aside from digital output widgets, you can also set up a Button to send a custom control command to a digital output port.
Design
Design layout and change visualization style for your studio.
Page Layout
Page Name
Width and Height: You can set it to fit a mobile phone, your PC screen size, another PC screen size, etc, where the page will be viewed from. The default value is set based on the screen size of the PC where you created the studio.
Grid Mode: Only applied for the Editor Mode
Background Color/Image
Item Size & Position
Position and Layer
Width and Height
Rotation
Default Display Mode
Alternative Display Mode
For general use, the Default Display Mode may be enough to visualize an item. Sollae Studio provides two display modes for users who need a higher level of customization. The display modes are designed for enabling UI effects when using Interaction. Users can set up two display modes for an item beforehand, and add interaction to change the display mode. After that, in Viewer Mode, users can interact with items and see the UI effects as per design.
Tag Setting
Set up Tag Setting to link widget to Sollae device. Only available for AI, DI, DO widgets, and Button, not for the Basic items.
As in the Dashboard page, a device is represented by multiple widgets that allow you to monitor and control each port of the device. Similar to that, in Sollae Studio, a widget can be used to control and monitor the port. A required step is to add a widget item and tag it with a port in a Sollae device. By setting up this, you will be able to control and monitor the device in real-time.
Set up mouse interaction for items. Only available for the Basic items and Button, not for AI, DI, and DO widgets.
Interaction Type
Mouse Click
Interaction Activity
Show: Set an item to be visible
Hide: Set an item to be hidden
Toggle Show/Hide: Toggle visibility of an item
Set to Default: Set an item to the Default Display mode
Set to Alternative: Set an item to the Alternative Display mode
Toggle Default/Alternative: Toggle the display mode of an item
Navigate to Page: Used to navigate between pages in one studio
Send Digital Output Command: Used to send a custom control command to a digital output port. Only available for Button
The interaction activities from 1 to 6 are available between items on the same page since only intra-page interaction is supported.
Below are some shortcuts that can be used while editing a studio.
Function | Windows/Linux | MacOS |
---|
Resize an item with a fixed ratio | SHIFT + Mouse move | SHIFT + Mouse move |
Resize an item with center positioning | CTRL + Mouse move | ⌘ + Mouse move |
Move the selected item | ← ↑ → ↓ | ← ↑ → ↓ |
Duplicate the selected item | CTRL + C | ⌘ + C |
Paste the copied item | CTRL + V | ⌘ + V |
Delete the selected item | DEL / BACKSPACE | DEL / BACKSPACE |
Cancel creating a new item | ESC | ESC |
Undo | CTRL + Z | ⌘ + Z |
Redo | CTRL + Y | ⌘ + Y |
Users can also access the quick menu with a Right mouse click.
If you have any further inquiries about Sollae IoT Cloud solution, feel free to reach us at
sales@eztcp.com. For technical support, you may contact us via
support@eztcp.com.
If you wish to quickly turn the sensor/equipment around you into Internet-connected, or make any IoT application, then Sollae Cloud is for you. You will be able to do many things via the Internet:
Monitor real-time data from sensors and equipment
Control relay output remotely
Set up schedules or define events to automatically control output
Get alarmed on the edge cases within your system
And a lot more to make your life easier
Real-time monitoring a thermometer, controlling a light bulb, etc, can be done via the Internet with the help of Sollae Cloud. You can easily build your own IoT system, monitor, control, and manage it via the Sollae Cloud. We offer a user-friendly web UI, a secure, reliable service that is available 24/7 and accessible from anywhere.
No, you may need to sign up for a Google account then.
It is free for the basic service. You just need to have a Sollae IoT Gateway in order to use the common features of Sollae Cloud.
To access your sensor/equipment via Sollae Cloud, you need to connect it with a
Sollae IoT Gateway device. Sollae Cloud web app provides the user interface, while Sollae IoT Gateway device is the one that executes the job. Sollae IoT Gateway devices are equipped with analog input, digital input, and digital output ports, following industry standards. They act as a bridge between users and the IoT equipment, in that they interface with sensors/equipment on one side and exchange data with Sollae Cloud on the other side.
First, see if your device is a Sollae IoT Gateway device supported by Sollae Cloud. Please make sure the device is connected to the Internet. Follow the
device registration process and double-check if you enter the correct device client ID.
Before trying again, it is also recommended to use spFinder to check and update your device's firmware to the latest version.
Note that, you cannot register a device that is currently registered to another account on Sollae Cloud.
Yes, you can. Formerly, once a device is registered to an account, it is only accessible from that account. That means if many people want to share the access permission of a device in Sollae Cloud, they can register it to a common account. Then, everyone can sign in with the common account and access the device.
Currently, with
Sollae Studio, you can share the monitor/control permission of your devices with other Sollae Cloud accounts.
It means many Sollae Cloud web app windows are being opened simultaneously, and that has exceeded the limitation of your account. In the web app window which has this message displayed, you cannot monitor/control or configure your registered devices, but you are still able to register new devices to your account. To continue, please close other web app windows you are not using, or register new devices to increase the number of access allowed for your account, and after that reload the web page.
The maximum number of simultaneous access is the number of registered devices plus two. For example, if an account has 3 registered devices, it allows up to 5 access simultaneously. However, one
Dashboard,
Management or
Studio browsing tab is counted as one access. If you open N tabs for the these pages on the same or different browsers, it will be considered as N access.
On Sollae Cloud web app, there may be some cases when you are not able to access a device's setting page:
The said device is disconnected from the Internet: Please check your network condition, verify the LAN cable and network configuration of your Sollae IoT Gateway device. You can check the device's state via spFinder.
The device is still establishing the connection with Sollae Cloud: This process usually takes place when a device boots up/reboots, and can last around one minute. Please wait for a while. You can check the device's state via spFinder.
The device is currently under a setting update/firmware upgrade process: A device's setting update process can take up to 30 seconds, while a firmware upgrade process sometimes can last around two minutes. Please wait for a while. You can check the device's state via spFinder.
Your web app is disconnected from the MQTT server: An error message will be shown on the web page. Reload the web page to continue.
Your current browsing session is expired: An error message will be shown on the web page. Sign in again to Sollae Cloud to continue.
June 2022
Upgrade to Sollae Cloud version 2.
Add the graphical editor tool: Sollae Studio
Newly supported device: SIG-5561 (Temperature Gateway)
Temporarily disable the Remote Firmware Update function
Remove Naver login for Korean users
2021
Sollae Cloud is released.